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AmeriCorps Hotline New Hire Training
AmeriCorps
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AmeriCorps Hotline New Hire Onboarding
AmeriCorps Hotline New Hire Training
This program introduction will initiate the New Hire with the AmeriCorps contract – tasks, roles, expectations, and training program. Training will be interactive to increase learning comprehension. It will encompass product knowledge,...
AmeriCorps Hotline Staff Survey
AmeriCorps
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AmeriCorps Hotline
AmeriCorps Hotline Staff Survey
Goal: The goal of this survey is to look for opportunities for improvement within the AmeriCorps Hotline program. Measure: Employee engagement, satisfaction, and performance and development.
CMMI 2.0 Overview 2023 Training
CMMI
CMMI 2.0 Overview 2023 Training
ONBOARDING ORIENTATION - CMMI 2.0 Overview 2023 Training
Code of Conduct and Business Ethics Training
Code of Conduct Training Modules
Code of Conduct and Business Ethics Training
ONBOARDING ORIENTATION
Module 1_Introduction to AmeriCorps
AmeriCorps
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AmeriCorps Hotline New Hire Onboarding
Module 1_Introduction to AmeriCorps
This program overview will introduce the trainee to AmeriCorps - its mission, programs and pertinent resource tools.
Module 2_Segal AmeriCorps Education Award
AmeriCorps
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AmeriCorps Hotline New Hire Onboarding
Module 2_Segal AmeriCorps Education Award
Module 3_Staff Portal/eSPAN
AmeriCorps
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AmeriCorps Hotline New Hire Onboarding
Module 3_Staff Portal/eSPAN
Module 4_RightNow Training & Navigation
AmeriCorps
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AmeriCorps Hotline New Hire Onboarding
Module 4_RightNow Training & Navigation
RightNow Ticketing System
Module 5_Call Handling Overview
AmeriCorps
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AmeriCorps Hotline New Hire Onboarding
Module 5_Call Handling Overview
This customer service training will review the key concepts for effective telephone communication and AmeriCorps’ anticipated call control procedures.
Module 6_Let's Talk Quality
AmeriCorps
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AmeriCorps Hotline New Hire Onboarding
Module 6_Let's Talk Quality

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