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AmeriCorps Hotline New Hire Training


Description
This program introduction will initiate the New Hire with the AmeriCorps contract – tasks, roles, expectations, and training program. Training will be interactive to increase learning comprehension. It will encompass product knowledge, assessments, system navigation, call monitoring and case scenario/role plays.
Content
  • Table of Contents
  • New Hire Onboarding Agenda
  • AmeriCorps Hotline Contract Overview
  • Attendance Policy
  • Work From Home Policy
  • Timesheet Overview
  • Form 306_Declaration for Federal Employment Example
  • Fair Credit Form Example
  • ROB Example
  • E-QIP Tips
  • AmeriCorps Hotline Logins
  • Wrap-up
Completion rules
  • All units must be completed