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Module 5_Call Handling Overview


Description
This customer service training will review the key concepts for effective telephone communication and AmeriCorps’ anticipated call control procedures.
Content
  • Table of Contents
  • Customer Service
  • Asking Questions & Paraphrasing
  • Dead Air Script
  • AmeriCorps Call Script Guide
  • AmeriCorps Spanish Call Script
  • Wrap-up
Completion rules
  • All units must be completed